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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 30
You have undoubtedly made numerous purchases in retail clothing stores such as the Gap, Banana Republic, Old Navy, and so on. Develop a customer satisfaction survey based upon the five service quality dimensions discussed in this chapter. You should have at least two questions for each dimension.
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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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