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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 13
Explain the two classifications of quality dimensions for goods and services. Contrast the similarities and differences between the two classifications for services.
Explanation
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The two classifications of quality dimen...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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