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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 67
Why should an organization measure customer satisfaction? Describe the key steps that must be addressed in designing customer satisfaction surveys.
Explanation
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Significance of measuring customer satis...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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