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book Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay cover

Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Edition 9ISBN: 978-1285069463
book Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay cover

Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Edition 9ISBN: 978-1285069463
Exercise 5
Design an instrument for evaluating the "process focus" of an organization. For example, what characteristics would you look for in firms that have a strong process orientation?
Explanation
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Process definition:
Process is defined ...

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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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