Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 21

Barker is a small custom producer of equipment used in various process industries such as chemicals and beverages. Each piece of equipment is customer designed from customer specifications. The process generally consists of five steps:
a. Customer quote creation
b. Preproduction planning (if awarded the contract)
c. Quality assurance plan
d. Manufacturing
e. Inspection and delivery
Develop a process manual for this company that outlines specific activities that should be performed within each of these process steps. Be sure to clearly describe how design, control, and improvement are integrated into this process, and also consider other issues discussed in this chapter, such as the project nature of this process.