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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 55
Using whatever "market research" techniques are appropriate, define a set of customer attributes for
a. Purchasing books at your college bookstore
b. A college registration process
c. A hotel room used for business
d. A hotel room used for family leisure vacations For each case, determine a set of technical requirements and construct the relationship matrix for the House of Quality.
a. Purchasing books at your college bookstore
b. A college registration process
c. A hotel room used for business
d. A hotel room used for family leisure vacations For each case, determine a set of technical requirements and construct the relationship matrix for the House of Quality.
Explanation
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a)COLLEGE BOOKSTORE
The customer (stude...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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