Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 17

Most children (and many adults) like to assemble and fly balsa-wood gliders. From your own experiences or from interviews with other students, define a set of customer requirements for a good glider. (Even better, buy one and test it to determine these requirements yourself.) If you were to design and manufacture such a product, how would you define a set of technical requirements for the design? Using your results, construct a relationship matrix for a House of Quality.