Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 51

Note: Data for many of the problems in this chapter can be found in the Excel workbook C08Data.xlsx on the Student Companion Site. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob. 8-6, etc.) to access the data.
Compute a labor cost base index for Miami Valley Aircraft Service Co. to analyze the quality cost information and prepare a memo to management explaining your conclusions. See the data for Prob. 8-7 in the Excel workbook C08Data.xlsx. (See the file on Indexes on the Student Companion Site for an explanation.)