Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 2

Note: Data for many of the problems in this chapter can be found in the Excel workbook C08Data.xlsx on the Student Companion Site. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob. 8-6, etc.) to access the data.
Stateside Metrology Repairs, Inc. has a thriving business repairing and upgrading high-technology measuring instruments. The costs of quality that they have collected over the past year can be found in the Excel workbook C08Data.xlsx. Use Pareto analysis to investigate their quality losses and to suggest which areas they should address first in an effort to improve their quality.