Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

Exercise 1

Under which perspective of the balanced scorecard would you classify each of the following measurements?
a. On-time delivery to customers
b. Time to develop the next generation of products
c. Manufacturing yield
d. Engineering efficiency
e. Quarterly sales growth
f. Percent of products that equal 70 percent of sales
g. Cash flow
h. Number of customer partnerships
i. Increase in market share
j. Unit cost of products