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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
Edition 9ISBN: 978-1285069463 Exercise 3
Many restaurants and hotels use "tabletop" customer satisfaction surveys. Find several of these from local businesses. What internal performance indicators might be good leading indicators for the customer satisfaction items in the surveys?
Explanation
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Importance of tabletop customer surveys ...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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