Multiple Choice
The bottom rung of the customer loyalty ladder is ________.
A) word of mouth/buzz
B) repeat purchase
C) satisfaction
D) evangelism
E) ownership
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q23: Which of the following is NOT a
Q24: Non-digital media provide marketers and consumers with
Q25: What are the two most trusted sources
Q26: When Gerard and his team seek to
Q27: Williams-Sonoma reported a tenfold increase in response
Q29: _ "Face Retirement" app used 3D "virtual
Q30: What percentage of total digital ad spending
Q31: BzzScapes are digital tools to activate widespread
Q32: Social influence can lead to disproportionally positive
Q33: A Web site's physical attractiveness is ensured