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  3. Study Set
    Marketing Management Study Set 7
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    Exam 21: Managing Digital Communications: Online, Social Media, and Mobile
  5. Question
    The Bottom Rung of the Customer Loyalty Ladder Is ________
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The Bottom Rung of the Customer Loyalty Ladder Is ________

Question 28

Question 28

Multiple Choice

The bottom rung of the customer loyalty ladder is ________.


A) word of mouth/buzz
B) repeat purchase
C) satisfaction
D) evangelism
E) ownership

Correct Answer:

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