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    Exam 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
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    A ________ Is a Method of Interaction with a Customer,such
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A ________ Is a Method of Interaction with a Customer,such

Question 26

Question 26

Multiple Choice

A ________ is a method of interaction with a customer,such as telephone or customer service desk.


A) point of presence
B) touch point
C) sales point
D) client channel
E) point of service

Correct Answer:

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