Multiple Choice
When initiating self-service technologies,some companies have found that the biggest obstacle is not the technology itself,but ________ customers to use it.
A) enticing
B) becoming familiar with
C) adapting
D) utilizing
E) convincing
Correct Answer:
Verified
Correct Answer:
Verified
Q45: A "service" is defined as any act
Q57: Because services are generally high in experience
Q129: According to the service-quality model,the fourth "gap"
Q130: Because service decisions and arrangements are often
Q131: Better-trained personnel exhibit several characteristics such as
Q132: Not all _ improve service quality,but they
Q134: In the pool advertisement,it reads "a pool
Q135: Inseparability in the context of a service
Q136: Manufacturers,distributors,and retailers can provide _ services,or simply
Q138: Excellent service companies know that positive employee