Which of the Following Statements About Retail Store Personnel Is

Multiple Choice

Which of the following statements about retail store personnel is true?

A) The presence of knowledgeable sales personnel is generally unimportant to shoppers.
B) Shoppers tend to rate the quality of service they receive from sales personnel as low.
C) The turnover rate among sales personnel is low.
D) Superior customer service is rarely seen as a competitive advantage.
E) Store personnel are unrelated to a store's image.