As a Dimension of Service Quality,the Appearance of Physical Facilities,equipment,personnel,and
Multiple Choice
As a dimension of service quality,the appearance of physical facilities,equipment,personnel,and communication materials as a dimension of service quality is referred to as __________.
A) communication
B) responsiveness
C) competence
D) tangibility (tangibles)
E) empathy
Correct Answer:
Verified
Correct Answer:
Verified
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