Jerald Overheard One of His Coworkers Who Was Speaking on the Phone

Multiple Choice

Jerald overheard one of his coworkers who was speaking on the phone say,"Thank you for taking my call so quickly.I'd like to order the 16-gigabyte iPad.I'll pick it up today at the Southdale Apple store.Can I use the easy pay plan?" The coworker was in which stage of the consumer purchase decision process?

A) problem recognition
B) alternative evaluation
C) information search
D) purchase decision
E) postpurchase evaluation