Multiple Choice
Which of the following statements is true regarding total quality management (TQM) ?
A) The technique of TQM was developed by Kaoru Ishikawa.
B) The technique of total quality management is used for achieving radical innovation.
C) Changes associated with TQM are changes in task, role, and group relationships.
D) TQM is a quick fix that can turn an organization around overnight.
Correct Answer:
Verified
Correct Answer:
Verified
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