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When a Company Interacts One-On-One with Large Numbers of Customers

Question 19

Multiple Choice

When a company interacts one-on-one with large numbers of customers to create customer-unique value by designing products and services tailor-made to individual needs, it is engaging in ________.


A) concentrated marketing
B) mass marketing
C) mass customization
D) differentiated marketing
E) local marketing

Correct Answer:

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