Multiple Choice
Which of the following will help a service provider overcome the limits imposed by the inseparability of services?
A) using differential pricing
B) working with larger customer groups
C) providing complementary services
D) concentrating on physical evidence and presentation
E) standardizing the service process
Correct Answer:
Verified
Correct Answer:
Verified
Q82: If expected service falls below perceived service,
Q83: Josh gets his bike serviced at Dean's
Q84: The most important determinant of service quality
Q85: Which of the following is true for
Q86: List three steps that service firms can
Q88: The quality of services is independent of
Q89: The customer service representatives at a call
Q90: In the hotel industry, primary service features
Q91: Clearwater Spa operates on the premise that
Q92: Services have five distinctive characteristics, one of