Jake Had an Appointment at the Doctor's, but Couldn't Make

Multiple Choice

Jake had an appointment at the doctor's, but couldn't make it on time because he was caught in traffic. By the time he reached the doctor's office, the doctor had already begun with the next patient. This illustrates the ________ of services.

A) variability
B) heterogeneity
C) perishability
D) intangibility
E) homogeneity