Multiple Choice
Which of the following would be an appropriate way to start a claim or request for an adjustment?
A) With a complete and specific explanation of the details
B) With information needed to verify the complaint
C) With a clear and calm statement of the problem
D) With a request for a specific action
E) With an expression of your desire to find a solution
Correct Answer:

Verified
Correct Answer:
Verified
Q71: When making a claim or requesting an
Q72: Identify and discuss best practices for explaining
Q73: Which of the following should be included
Q74: Almost any routine message can be used
Q75: The close of a routine reply or
Q77: A typical routine request contains all of
Q78: Which of the following is used to
Q79: Why is it important to open a
Q80: Policy statements or procedural changes are generally
Q81: What three message points can you use