Which of the Following Should Be One of Your Goals

Multiple Choice

Which of the following should be one of your goals when responding to a customer complaint?

A) Explain how you plan to resolve the situation
B) Use a colleague's name to indicate exactly who was at fault
C) Include an exaggerated,clear apology
D) Tell the customer what they did wrong and how to avoid the problem in the future
E) Make any type of promise that will make the customer happy