If You're Responding to a Claim and Your Company Is

Multiple Choice

If you're responding to a claim and your company is at fault,it is best to

A) avoid sympathizing with the customer,since it can lead to lawsuits.
B) do all you can to discourage further correspondence.
C) take (or assign) personal responsibility for setting matters straight.
D) be vague about when the claim may be resolved.
E) apologize for personally creating the problem.