Multiple Choice
Why is using the indirect approach usually better when refusing claims and requests for adjustments?
A) It is quicker and easier to write
B) You can include an apology and offer discounts on future transactions
C) You don't have to include an apology
D) The customer is likely to be emotionally involved
E) There will be a stronger indication the issue is closed
Correct Answer:
Verified
Correct Answer:
Verified
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