Multiple Choice
Which of the following steps should be taken when you have an important or complicated message to deliver by phone?
A) Plan what you want to say before calling
B) Establish the needs of the person you are calling
C) Leave a detailed voice message describing when you will call and what the discussion will be about
D) Be courteous
E) Be short and to the point,with more detailed information sent electronically
Correct Answer:
Verified
Correct Answer:
Verified
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