Which of the Following Is Not Associated with Service Process

Multiple Choice

Which of the following is not associated with service process design rather than the design of manufacturing processes?

A) Involves the flow of customers or something belonging to customers
B) Needs to consider the extent of customer contact required
C) Involves process flow diagrams,also known as service blueprinting
D) Identifies potential failure points in the process
E) Location of departments,work centres or equipment in the facility/factory/plant.