Which of the Following Scenarios Illustrates a Moment That meets

Multiple Choice

Which of the following scenarios illustrates a moment that meets the customer's expectations?

A) a sales clerk that called you by your name on your second visit to the store
B) an express mail service that guarantees same day delivery
C) a flight attendant that responds shortly after being called
D) a professor that contacts people in several companies to find you a job
E) a sales clerk at the clothing store that asked you to wait for a minute as soon as a wealthy-looking customer entered the store