Multiple Choice
A nail salon is serious about pleasing its customers.Employees are trained to immediately and pleasantly respond to any customer complaints,and they are empowered to offer discounts and free add-ons to customers who believe they have received anything less than the best service.The nail salon focuses on ________.
A) differentiating its offer
B) good service recovery
C) internal marketing
D) image marketing
E) productivity
Correct Answer:
Verified
Correct Answer:
Verified
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