Essay
A computer help desk receives new daily customer arrivals according to the following probability distribution:
The number of customers that the help desk has the capability to serve per day is based on the following probability distribution:
If the number of arrivals exceeds the # served capability, the customers will receive top priority the next day.The random numbers drawn for a 5-day simulation are as follows:
What will the average number of delays be for the 5-day simulation?
Correct Answer:

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