Shirley's Time Sitting at Her Desk Was Interrupted When the Human

Multiple Choice

Shirley's time sitting at her desk was interrupted when the human resources manager burst into her office with a particularly vexing problem - customer service ratings had been falling over the last quarter.The human resources manager explained that they were behind on training programs for their workers.Shirley assembled a task force consisting of the brightest minds in the organization and gave them a charge - to look at the previous quarter's issues and to develop training courses over the next 48 months to solve those issues.What roadblock is Shirley confronted with while trying to identify the true problem?

A) Conflicting viewpoints
B) Impact on other departments
C) Beginning assumptions
D) Solution outdated