When Kwan's Computer Stopped Working, He Called the Company's Technical

Multiple Choice

When Kwan's computer stopped working, he called the company's technical support line. The technician followed a predetermined set of steps from a manual to diagnose and help Kwan fix his computer over the phone. The steps that the technician followed are an example of what type of problem solving strategy?

A) algorithmicAlgorithmic
B) anchoringAnchoring
C) functional Functional fixedness
D) heuristicHeuristic