Which of the Following Is the Best Method for Reducing

Multiple Choice

Which of the following is the best method for reducing customer complaints a salesperson can utilize?

A) Manage customer expectations (e.g., don't over promise)
B) Follow up daily or even hourly with the order fulfillment department
C) Offer the customer discount at the first sign of trouble to
D) Avoid contacting the customer until several weeks after the product is delivered
E) Both b and c are correct