Suppose You Are a Salesperson for an Office Supply Company

Multiple Choice

Suppose you are a salesperson for an office supply company. One of your customers left you a message indicating that they were unhappy about the last order they received. While on your way to visit the customer to discuss the problem, you decide to review your procedure for handling complaints. What is the first thing you need to do to resolve customer's complaint?

A) Ask the customer what he/she would like you do.
B) Ask the customer to explain the problem and then listen carefully to get the whole story.
C) Offer the customer a discount on their next order.
D) Inform the customer that you will not charge them for the order.
E) None of the above are correct.