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    Services Marketing Study Set 1
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    Exam 15: Managing Demand and Capacity
  5. Question
    If the Patient in the Dentist's Office Is Anxious, the Wait
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If the Patient in the Dentist's Office Is Anxious, the Wait

Question 45

Question 45

True/False

If the patient in the dentist's office is anxious, the wait will seem longer to him or her than it does for a patient who is calm and relaxed.

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