Multiple Choice
After having a positive service experience at Lens Crafters when she had her eyes examined and purchased new contact lenses,Diane recommended Lens Crafters to two of her friends who were planning to get new eyeglasses.Diane is performing which of the following customer jobs?
A) Helping himself or herself
B) Positioning the company
C) Promoting the company
D) Recruiting customers
E) Helping others
Correct Answer:

Verified
Correct Answer:
Verified
Q41: After Janine returned home from a vacation
Q42: Whether a household or a firm chooses
Q43: To save resources,hotels are asking guests to
Q44: In which of the following service situations
Q45: The overall goal of a customer participation
Q47: When Tony got in line to pay
Q48: Hyatt Hotels has installed automated check-in machines
Q49: Caribbean Airlines has installed automated ticket machines
Q50: Rewarding customers has no effect on their
Q51: Joyce and Amber are both new mothers