Multiple Choice
The _____ customer-defined standards are opinion-based measures and cannot be directly observed.
A) Responsive
B) Intangible
C) Informal
D) Measurable
E) Soft
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q3: Which of the following is NOT a
Q9: Setting a service standard in broad conceptual
Q18: Companies that have been successful in delivering
Q29: Canadian Airline did market research to determine
Q35: When a hair salon introduced a database
Q41: One of the Four Seasons Hotel's customer-defined
Q49: Delta Airlines was dissatisfied with customer reactions
Q51: New owners of the Atlanta Falcons football
Q56: When customers complained that employees at Freddy's
Q59: After determining that reliability was a major