A Medical Clinic Conducted a Research Study to Determine the Standard

Multiple Choice

A medical clinic conducted a research study to determine the standard for patients' wait times in the reception area by having the patients note the time when they arrived on a sign-in sheet. As each patient went back to the examining room, the office manager noted the time on another sheet and then asked the patient five questions about his or her perceptions of the wait. The medical clinic conducted a _____ study to establish measures and target levels for wait time standards.

A) Critical incident benchmarking
B) Event-triggered requirements
C) Hypothetical satisfaction-performance
D) Participant observation tracking
E) Simple perception-action correlation