Multiple Choice
People who complain can be categorized as:
A) Irates,passives and aggressives
B) Passives,activitists,liaisons and negativists
C) Activists,mediators,chronic and passives
D) Voicers,irates,activists and passives
E) Aggressives,passives and mediators
Correct Answer:

Verified
Correct Answer:
Verified
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