Multiple Choice
Kelso Massage Therapy promises its clients that there wait for a massage will be less than fifteen minutes or the massage is free. Which service recovery strategy does Kelso Massage Therapy use?
A) Offering a guarantee
B) Acting quickly
C) Doing it right the first time
D) Implementing the service paradox
E) Acting proactively instead of reactively
Correct Answer:
Verified
Correct Answer:
Verified
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