Multiple Choice
Which of the following statements about the benefits of service guarantees is true?
A) To be valid,service guarantees must be in writing
B) A good guarantee forces the company to focus on its customers
C) Employee morale can be adversely affected by service guarantees
D) The guarantee negates the service recovery strategy of act quickly
E) A good guarantee will generate a lot of feedback-most,if not all of it,useless
Correct Answer:
Verified
Correct Answer:
Verified
Q40: Which of the following is NOT a
Q41: The category of complainers called irates has
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Q43: People who do not complain often believe
Q44: Service guarantees are appropriate for any company
Q46: _ refers to the fact that a
Q47: Adam was working late in his hotel
Q48: A guarantee is a particular type of
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Q50: Sometimes the personal values of the category