Which of the Following Statements Describes a Benefit of Critical

Multiple Choice

Which of the following statements describes a benefit of critical incident studies?

A) The method provides abstract data
B) The method provides data that is readily quantifiable
C) The research method is especially useful when the service is new
D) The research method is especially useful for services in the maturity stage of their product life cycle
E) All of the above statements describe a benefit of critical incident studies