Multiple Choice
On a recent trip to Disneyworld, Danielle had her picture taken with Minnie Mouse. After the picture was taken, Minnie Mouse signed Danielle's autograph book. Danielle's interaction with Minnie Mouse was actually a service _____ with Disneyworld.
A) Event
B) Socialization
C) Encounter
D) Arrangement
E) Acculturation
Correct Answer:

Verified
Correct Answer:
Verified
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