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    Business
  3. Study Set
    Services Marketing
  4. Exam
    Exam 4: Customer Perceptions of Service
  5. Question
    Service Marketing Researchers All Agree That the Terms Satisfaction and Quality
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Service Marketing Researchers All Agree That the Terms Satisfaction and Quality

Question 15

Question 15

True/False

Service marketing researchers all agree that the terms satisfaction and quality are interchangeable.

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