Multiple Choice
The weekend cruise cost Hal Roux $800 dollars. Before leaving on the cruise, Roux told his neighbor, "With the money this trip is costing me, the food better be good and plentiful". What kind of expectations did Roux have?
A) Tolerable
B) Normative
C) Conventional
D) Functional
E) Ego-based
Correct Answer:

Verified
Correct Answer:
Verified
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