As a Teenager, Jonathon Spent His Summers as a Lifeguard

Multiple Choice

As a teenager, Jonathon spent his summers as a lifeguard. When he and his family were at a public swimming pool, he noticed its lifeguards seemed to spend all of their time flirting with each other and not watching for swimmers in distress as Jonathon had been taught to do. Because of Jonathon's _____, Jonathon had his family pack up their belongings and leave the pool.

A) Augmented service expectation
B) Personal service philosophy
C) Derived service expectation
D) Cultural service expectation
E) Temporary service intensifier