Which of the Following Statements About Predicted Service Is True

Multiple Choice

Which of the following statements about predicted service is true?

A) If the consumer predicts good service, the level of adequate service is likely to be lower than if he or she predicted poor service
B) Predicted service estimates the level of service for one transaction
C) With no more than three inputs, a consumer can determine the future predicted service of nearly all types of service providers on all occasions
D) Predicted service is unaffected by situational factors or personal needs
E) Predicted service is calculated by the service provider not the customer