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    Business
  3. Study Set
    Services Marketing
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    Exam 2: Conceptual Framework of the Book: The GAPS Model of Service Quality
  5. Question
    Provider _____ Is the Difference Between Service Delivery and the Service
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Provider _____ Is the Difference Between Service Delivery and the Service

Question 65

Question 65

Multiple Choice

Provider _____ is the difference between service delivery and the service provider's external communications.


A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4

Correct Answer:

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