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    Business
  3. Study Set
    Services Marketing
  4. Exam
    Exam 2: Conceptual Framework of the Book: The GAPS Model of Service Quality
  5. Question
    Which Provider Gap Is a Company Trying to Narrow When
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Which Provider Gap Is a Company Trying to Narrow When

Question 28

Question 28

Short Answer

Which provider gap is a company trying to narrow when it concentrates on developing a service recovery strategy?

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