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    Services Marketing
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    Exam 2: Conceptual Framework of the Book: The GAPS Model of Service Quality
  5. Question
    Briefly Describe the Four Provider Gaps That Are the Underlying
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Briefly Describe the Four Provider Gaps That Are the Underlying

Question 64

Question 64

Essay

Briefly describe the four provider gaps that are the underlying causes behind the customer gap.

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The central focus of the gaps model is t...

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